SSH connections to fileservice.abrigo.com failing

Incident Report for Abrigo

Resolved

This incident has been resolved.

Posted Mar 17, 2024 - 15:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2024 - 13:46 EDT

Identified

SSH connections to fileservice.abrigo.com have been impaired starting at 3/17/2024 5:15 ET. Abrigo has identified the issue and is working to resolve. HTTPS connections are not impacted and continue to function normally. When resolved, most SSH transfers will automatically retry and complete without manual intervention; however, customers should validate and manually reinitiate any failed transfers as needed.

Posted Mar 17, 2024 - 12:06 EDT

This incident affected: File Transfer (transfer.abrigo.com).