All Systems Operational

About This Site

We recognize how important it is for you to have uninterrupted access to the applications we make available, and our infrastructure team is hard at work to mitigate unscheduled downtime. You can use this status site to see potential application interruptions and to sign up for notifications. Still have questions? Contact us at customer.support@abrigo.com.

Abrigo Connect (abrigo.thoughtspot.cloud) Operational
90 days ago
99.97 % uptime
Today
Abrigo ID (login.abrigo.com) Operational
90 days ago
99.41 % uptime
Today
BAM+ ? Operational
90 days ago
99.22 % uptime
Today
Construct (www.radiusloantrak.com) Operational
90 days ago
100.0 % uptime
Today
DiCOM Loan Review Operational
90 days ago
100.0 % uptime
Today
File Transfer (fileservice.abrigo.com) Operational
90 days ago
99.26 % uptime
Today
Fincen DirectFile (fincendirectfile.abrigo.com) Operational
90 days ago
99.22 % uptime
Today
IQ AutoScan (iqautoscan3.com) Operational
90 days ago
99.26 % uptime
Today
Loan Loss Analyzer (lla.abrigo.com) Operational
90 days ago
99.23 % uptime
Today
Online Portal Now Operational
90 days ago
99.39 % uptime
Today
ProfitCents (www.profitcents.com) Operational
90 days ago
100.0 % uptime
Today
Sageworks Analyst (www.sageworksanalyst.com) Operational
90 days ago
99.42 % uptime
Today
Sageworks API (api.sageworks.com) Operational
90 days ago
99.48 % uptime
Today
ValuCast CECL (www.valucastcecl.com) Operational
90 days ago
99.24 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 EDT
Scheduled - The Connect platform will undergo maintenance during this time and may be unavailable sporadically during this period..
Jul 17, 09:55 EDT
Jul 21, 2024
Completed - The scheduled maintenance has been completed.
Jul 21, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 EDT
Scheduled - Abrigo will be performing regular patching and maintenance starting Saturday, July 20th, at 6:00p EDT to Sunday, July 21st, at 6:00p EDT. Sites may be slower than usual, and users may experience brief disruptions during this time.
Jul 17, 15:56 EDT
Jul 20, 2024
Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 19:08 EDT
Update - All system are performing as expected.
Jul 19, 19:07 EDT
Update - FinCEN DirectFile is now Operational
Sageworks API is now Operational
BAM+ is currently Degraded
We continue to work to full resolution of this issue

Jul 19, 18:31 EDT
Update - LoanLoss Analyzer and VuluCast are operational.
Jul 19, 18:02 EDT
Update - IQ Autoscan is operational
Jul 19, 17:36 EDT
Update - IQ AutoScan has been restored to operational
Sageworks API has been restored to operational
BAM+ is currently in a partial outage
Direct File and IQAS are currently Degraded.
We are continuing to make significant progress on the BAM+ Suite and have successfully completed the majority of recovery tasks with work continuing to ensure the availability of all functionality.

Jul 19, 17:36 EDT
Update - fileservice.abrigo.com is functioning as expected.
Abrigo continues to implement the necessary remediation steps to bring systems online and has made significant progress. Some systems have been restored, and we are closely testing and monitoring performance to ensure full operation. Our engineers continue to work through the remaining systems as quickly as possible.

Jul 19, 15:17 EDT
Update - We are continuing to work on a fix for this issue.
Jul 19, 15:03 EDT
Update - Online Portal Now is operational, but is not running at full capacity yet and may still experience some slowness. Full functionality is available.
Jul 19, 13:47 EDT
Update - Abrigo ID is now operational. We will continue to update this incident as products come back online.
Jul 19, 13:32 EDT
Update - AbrigoID has been restored to operation.
Jul 19, 13:24 EDT
Update - Abrigo continues to implement the necessary remediation steps to bring systems online and has made significant progress. Some systems have been restored and we are closely testing and monitoring performance to ensure full operation. Our engineers continue to work through the remaining systems in order to restore as quickly as possible. Your patience during this process is appreciated.

We will update this page within 2 hours, and we recommend subscribing to receive notifications as updates occur.

Jul 19, 13:00 EDT
Update - Sageworks Analyst has been restored to operation.
Jul 19, 12:55 EDT
Update - Abrigo continues to implement the necessary remediation steps to bring systems online. We are working through automating the process so progress will accelerate moving forward.

We will update this page within 2 hours, and we recommend subscribing to receive notifications as updates occur.

Jul 19, 11:00 EDT
Update - CrowdStrike outage affecting Abrigo applications

A global outage with service provider, CrowdStrike, has made many of the Abrigo applications unavailable. Abrigo is in the process of remediating the issues. CrowdStrike has provided a resolution, but implementation requires multiple steps per impacted machine.

We will continue to update this page, and we recommend subscribing to receive notifications as updates occur.

Jul 19, 10:03 EDT
Identified - CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.
Jul 19, 03:14 EDT
Investigating - We are currently experiencing multiple service failures across numerous devices in AWS. The root cause appears to be related to general connectivity issues to certain EC2 instance types due to a recent update to the CrowdStrike agent causing a stop error within the Windows operating system. We are actively investigating and working with AWS Support to remediate as quickly as possible. This event appears to be impacting numerous AWS customers running Windows O/S and CrowdStrike.
Jul 19, 01:48 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 22:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 20:55 EDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024
Resolved - SSH connections for file transfer were unavailable between 2:12 am ET and 11:02 am ET on July 14. HTTPS connections were not impacted and continued to function normally throughout. Any file transfers that were attempted via SSH during this time did not succeed and would have returned a failure message to the initiating system. These transfers must be reinitiated manually if the source system does not have an automatic retry mechanism.
Jul 14, 05:30 EDT
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 EDT
Scheduled - The Connect platform will undergo maintenance during this time and may be unavailable sporadically for up to 30 minutes.
Jul 10, 10:23 EDT