Resolved -
This incident has been resolved.
Jul 19, 19:08 EDT
Update -
All system are performing as expected.
Jul 19, 19:07 EDT
Update -
FinCEN DirectFile is now Operational
Sageworks API is now Operational
BAM+ is currently Degraded
We continue to work to full resolution of this issue
Jul 19, 18:31 EDT
Update -
LoanLoss Analyzer and VuluCast are operational.
Jul 19, 18:02 EDT
Update -
IQ Autoscan is operational
Jul 19, 17:36 EDT
Update -
IQ AutoScan has been restored to operational
Sageworks API has been restored to operational
BAM+ is currently in a partial outage
Direct File and IQAS are currently Degraded.
We are continuing to make significant progress on the BAM+ Suite and have successfully completed the majority of recovery tasks with work continuing to ensure the availability of all functionality.
Jul 19, 17:36 EDT
Update -
fileservice.abrigo.com is functioning as expected.
Abrigo continues to implement the necessary remediation steps to bring systems online and has made significant progress. Some systems have been restored, and we are closely testing and monitoring performance to ensure full operation. Our engineers continue to work through the remaining systems as quickly as possible.
Jul 19, 15:17 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 19, 15:03 EDT
Update -
Online Portal Now is operational, but is not running at full capacity yet and may still experience some slowness. Full functionality is available.
Jul 19, 13:47 EDT
Update -
Abrigo ID is now operational. We will continue to update this incident as products come back online.
Jul 19, 13:32 EDT
Update -
AbrigoID has been restored to operation.
Jul 19, 13:24 EDT
Update -
Abrigo continues to implement the necessary remediation steps to bring systems online and has made significant progress. Some systems have been restored and we are closely testing and monitoring performance to ensure full operation. Our engineers continue to work through the remaining systems in order to restore as quickly as possible. Your patience during this process is appreciated.
We will update this page within 2 hours, and we recommend subscribing to receive notifications as updates occur.
Jul 19, 13:00 EDT
Update -
Sageworks Analyst has been restored to operation.
Jul 19, 12:55 EDT
Update -
Abrigo continues to implement the necessary remediation steps to bring systems online. We are working through automating the process so progress will accelerate moving forward.
We will update this page within 2 hours, and we recommend subscribing to receive notifications as updates occur.
Jul 19, 11:00 EDT
Update -
CrowdStrike outage affecting Abrigo applications
A global outage with service provider, CrowdStrike, has made many of the Abrigo applications unavailable. Abrigo is in the process of remediating the issues. CrowdStrike has provided a resolution, but implementation requires multiple steps per impacted machine.
We will continue to update this page, and we recommend subscribing to receive notifications as updates occur.
Jul 19, 10:03 EDT
Identified -
CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.
Jul 19, 03:14 EDT
Investigating -
We are currently experiencing multiple service failures across numerous devices in AWS. The root cause appears to be related to general connectivity issues to certain EC2 instance types due to a recent update to the CrowdStrike agent causing a stop error within the Windows operating system. We are actively investigating and working with AWS Support to remediate as quickly as possible. This event appears to be impacting numerous AWS customers running Windows O/S and CrowdStrike.
Jul 19, 01:48 EDT